A private office for the family’s health.

01 The brief

Health, run with the same discipline.

A family office already runs property, investments and travel. Health often sits outside that structure. Each family member has their own doctors, results land in different inboxes, and follow-up depends on who remembers.

The Private Office gives health the same discipline. One named lead knows the providers involved, the calendar and the agreed next steps for each member. Clinical decisions stay with clinicians.

02 Funding and consent

Who pays, and who decides.

A family office, a company or a principal can fund membership for the adults it supports. Funding a membership does not give the office access to individual health information.

Each adult decides what is shared, with whom and for what. That is agreed before coordination starts, and it can change.

03 Adult family members

Each adult, their own permissions.

Coordination for adult family members is held to the same standard as for the principal. Each member’s information is shared only to deliver what they ask for, or where the law or someone’s safety requires it.

Clinical records ordinarily stay with the providers who create them. Zensu handles the information needed for coordination under the agreed permissions.

04 Staff and advisers

The people around the family.

Chiefs of staff, executive assistants and house managers often hold the calendar. With the member’s agreement, they can handle logistics with Zensu: times, places, travel and any preparation.

Booking details can say something about health, so each member decides who sees them. Clinical detail stays with the member, their clinicians and the Zensu team coordinating their care.

05 Reporting

What the office receives.

Programme reporting uses aggregate measures such as take-up and feedback, without individual health information. In a small group, where a total could point to one person, the office receives only what each member has agreed to share. Any separate disclosure follows the consent, legal and safety boundaries described in our discretion commitments.

06 Travel

Plans that move with the family.

Coordination is planned around departures, returns and time spent between homes, so appointments with UAE providers and agreed follow-up fit the family’s calendar. Sleep, light and recovery around travel can be part of the plan, with specialist input where it’s needed.

07 The introduction

What the first conversation covers.

• The people the office wants to support, and the providers already involved.
• Funding arrangements and individual permissions.
• Who coordinates on the family’s behalf, and how each member prefers to be contacted.
• Membership scope, included services, review rhythm and separate clinical arrangements.

Terms are discussed privately. An enquiry creates no commitment. The Concierge team replies personally in less than 24 hours through your preferred contact method.